Inspection IDReason for InspectionInspection DateInspection Status 
SIN-00265253 Unannounced Monitoring 04/16/2025 Non Compliant - Finalized
RegulationLIS Non-Compliance AreaCorrection RequiredPlans of CorrectionCorrection DatePOC Status
6400.16Individual #1 was hospitalized for hyponatremia and pneumonia from 2/5/25 through 4:30pm on 3/10/25 following an unwitnessed fall in the individual's bedroom. Immediately upon returning home, Individual #1 was showing signs of weakness, not sleeping, not eating, pacing, yelling, and banging their head on the walls. Individual #1 was almost constantly attempting to use the restroom, but could not void, sometimes trying every 2 to 3 minutes. Individual #1 did not receive any follow up medical care until 3/13/25 at their PCP, and these concerns were not addressed. Community Services Group indicated that they believed these instances were "behavioral" and not medical in nature, however, Individual #1 continued to grow weaker and continued to have voiding issues. Individual #1's home health nurse indicated on 4/3/25 and 4/10/25 that Individual #1's blood pressure was very low and could be contributing to fatigue and weakness. No medical attention was sought for Individual #1 until 4/11/25, when they were taken to their PCP because of fatigue and urinary issues. There were a total of 13 staff who worked in Individual #1's home after the individual's 3/10/25 discharge. Only 4 of those staff were trained on Individual #1's SEEN plan. Only 6 of those staff were trained in Individual #1's new diet, Level 7, easy to chew. No staff were trained on Individual #1's Individual Support Plan or Physical Therapy/Occupational Therapy home exercise programs. After Individual #1's hospitalization, continued weakness, history of unwitnessed falls, and noted memory loss and behavior issues, Individual #1 was not reassessed to determine if consistent overnight checks were needed to ensure Individual #1's safety. At 12am on 4/13/25, staff assisted Individual #1 to the restroom and helped Individual #1 back to bed. At 7am, staff checked on Individual #1, and the individual was unresponsive. Individual #1 had passed away at this time. The coroner listed the cause of death as "natural" and "recent pneumonia." Failure to provide timely medical care, failure to adequately train staff, and failure to re-assess supervision needs created conditions conducive to serious harm for Individual #1.Abuse of an individual is prohibited. Abuse is an act or omission of an act that willfully deprives an individual of rights or human dignity or which may cause or causes actual physical injury or emotional harm to an individual, such as striking or kicking an individual; neglect; rape; sexual molestation, sexual exploitation or sexual harassment of an individual; sexual contact between a staff person and an individual; restraining an individual without following the requirements in this chapter; financial exploitation of an individual; humiliating an individual; or withholding regularly scheduled meals.Staff were trained on all plans and medical procedures and protocols including: ISP SEEN Treatment Plans Protocols: Fluid Restriction This training was completed on 5/15/25 by the Program Specialist [Attachment #1]. Staff were retrained on the CSG Abuse and Neglect Policy and Procedure. This was completed on 5/15/25 by Program Director [Attachment #2]. Program Specialist along with Manager and/or Program Director will complete a record review including appointment documentation to ensure all current protocols prescribed are in place for individuals in the home. The review will also ensure that procedures and documentation occur as needed for the care of the individuals. This review will be completed by 6/23/25. 06/23/2025 Not Implemented
6400.144Individual #1 was hospitalized from 2/5/25 through 3/10/25. After this hospitalization, Individual #1 had outpatient physical therapy and occupational therapy. Due to continuing weakness, Individual #1 was to be performing a daily upper body home exercise program and daily physical therapy. While Individual #1's Medication Administration Records allowed for tracking of daily physical therapy, staff were to be documenting what was completed. Physical therapy was marked as completed daily, however, there was no tracking of what exercises were completed to ensure that all exercises were attempted or completed. Individual #1 acquired a pressure wound on their sacral area while hospitalized. This wound was still present upon discharge and was cared for twice weekly by home nursing. The dressing was to stay intact between visits, however, on 3/21/25, the nurse indicated that the dressing was not intact. This was again noted on 3/24/25, and it was noted that staff should just apply a dry bandage if the dressing dislodges. Again on 3/27/25, the dressing was not intact. Staff were not trained in applying a bandage and ensuring the bandage was intact between nursing visits.Health services, such as medical, nursing, pharmaceutical, dental, dietary and psychological services that are planned or prescribed for the individual shall be arranged for or provided. "Program Supervisor, Manager and Program Specialist were retrained on procedures for attending appointments that are highlighted in the CSG Residential Standard of Care Policy on 5/15/25 by the Program Director [Attachment #2] Program Specialist along with Manger and/or Program Director will complete a record review including appointment documentation to ensure all current protocols prescribed are in place for individuals in the home. The review will also ensure that procedures and documentation occur as needed for the care of the individuals. This review will be completed by 6/23/25. 06/23/2025 Not Implemented
6400.165(c)Individual #1's dentist discontinued the use of clotrimazole for the diagnosis of Thrush on 3/26/25. This medication was administered until 3/28/25.A prescription medication shall be administered as prescribed.The team was retrained on the importance of all health care recommendations being implemented timely on 5/15/25 by the Program Director [Attachment #2]. 06/23/2025 Implemented
6400.166(a)(2)Individual #1's April 2025 Medication Administration Record does not include the prescriber's name for the following medications: Melatonin, Risperidone, and Acetaminophen.A medication record shall be kept, including the following for each individual for whom a prescription medication is administered: Name of the prescriber.Manager reviewed eMARS of individuals still in the home and all have prescribing physicians. This review was completed on 5/8/25. Program Supervisor, Program Manager, Program Specialist, and direct-care staff were retrained on Regulation 6400.166 Medication Record on 5/15/25 by Program Director [Attachment #2]. 06/19/2025 Not Implemented
SIN-00252736 Renewal 10/15/2024 Compliant - Finalized
RegulationLIS Non-Compliance AreaCorrection RequiredPlans of CorrectionCorrection DatePOC Status
6400.18(b)The medication errors described in 6400.167a1 are not reported in the department's incident management system. Written policies and procedures on the prevention, reporting, investigation and management of unusual incidents shall be developed and kept at the home. After further review of the file, it was discovered that medications that were not documented in the MAR as being administered on 11/8/23, 11/25/23 and 3/6/24, were in fact not administered by house staff as Individual #1 was away with family during that time. Please see documentation of the leave in the supporting documentation folder titled Leave Doc#1 and Leave doc #2. There was no medication error, there was a documentation error in the staff failing to mark leave in the MAR. 12/20/2024 Implemented
6400.64(a)At the time of the 10/16/24 inspection, there was dirt and leaf litter accumulated between the windows and storm windows. At the time of the 10/16/24 inspection, there was an accumulation of dirt and lint to the right of the clothes dryer.Clean and sanitary conditions shall be maintained in the home. The windows were cleaned and cleared of all debris on 11/4/24. Please see the photographs of the cleaned windows in the supporting documents folder titled clean window 1, clean window 2. 12/20/2024 Implemented
6400.66At the time of the 10/16/24 inspection, there was no light above the exterior exit from the laundry room to the rear porch.Rooms, hallways, interior stairways, outside steps, outside doorways, porches, ramps and fire escapes shall be lighted to assure safety and to avoid accidents. A light was placed above the lower-level exit from the laundry room on 11/4/24. Please see a photograph of the light turned on above the door titled laundry exit. 12/20/2024 Implemented
6400.67(b)At the time of the 10/16/24 inspection, the first-floor bathroom shower had a rust like substance on the drain. Floors, walls, ceilings and other surfaces shall be free of hazards.The first-floor bathroom tub was cleaned and rust-like substance removed on 11/4/24. Please see a photograph of the bathtub in the supporting documents folder titled Tub. 11/21/2024 Implemented
6400.72(b)At the time of the 10/16/24 inspection, there was a broken windowpane in the lower-level bathroom. At the time of the 10/16/24 inspection, the interior door leading to the garage was broken and splintered at the top edge. Screens, windows and doors shall be in good repair. The broken windowpane was replaced on 11/1/24. See the photograph of the repaired window in supporting documentation titled lower-level bathroom pane. The interior door leading to the garage was replaced on 11/4/24. See photograph of the repaired door in the supporting documents folder titled Door 1 and Door 2. 12/20/2024 Implemented
6400.113(a)Individual #2 temporarily moved into the home on 10/30/23, with the move being made permanent on 12/11/23. Individual #2 did not receive fire safety training at this home until 4/20/24. An individual, including an individual 17 years of age or younger, shall be instructed in the individual's primary language or mode of communication, upon initial admission and reinstructed annually in general fire safety, evacuation procedures, responsibilities during fire drills, the designated meeting place outside the building or within the fire safe area in the event of an actual fire and smoking safety procedures if individuals smoke at the home. Individual #2 was trained after the move in date. Please see documentation of another Individual who moved in over the past year that shows proper and timely fire safety training held on the same date as move in on 6/17/24.The documentation can be found in the supporting documents folder titled FST day 1. 12/20/2024 Implemented
6400.151(a)Staff person #6 had a physical examination on 12/13/21 and not again until 2/14/24. Staff person #11 was hired on 6/10/24. This staff person has not had a physical examination completed. Staff person #15 had a physical examination on 9/16/22 and not again until 10/12/24. A staff person who comes into direct contact with the individuals or who prepares or serves food, for more than 5 days in a 6-month period, including temporary, substitute and volunteer staff, shall have a physical examination within 12 months prior to employment and every 2 years thereafter. Staff #6 and their Program Supervisor were retrained by the Program Manager in the requirements of this regulation and how to track the due date for employee physicals on 10/17/24.A copy of the training sign in sheet has been included as supporting documentation. Staff #11 did have a physical exam that was dated 5/16/24 however it did not include a TB test. On 10/28/24 Staff #11 received a physical exam which included having a TB test. See physical exam form. The Program Director and the HR Director met with the temp agency on 10/30/24 to clarify the information that a physical needs to contain in order to meet this regulation and ensure that these requirements are met for any future temp staff. Staff #15 and their supervisor were retrained by the Program Director on the requirements of this regulation and how to track the due date for employee physicals on 11/19/24. A copy for the training sign in sheet is attached in the Pinetree Way folder titled staff physical training. 12/20/2024 Implemented
6400.151(c)(2)Staff person #11 was hired on 6/10/24. This staff person has not had a tuberculin test completed. The physical examination shall include: Tuberculin skin testing by Mantoux method with negative results every 2 years; or, if tuberculin skin test is positive, an initial chest x-ray with results noted. Tuberculin skin testing may be completed and certified in writing by a registered nurse or a licensed practical nurse instead of a licensed physician, licensed physician's assistant or certified nurse practitioner. Staff # 11 had a TB test completed on 10/28/24. See physical form with documentation of TB test. The Program Director and the HR Director met with the temp agency on 10/30/24 to clarify the need for temp staff to have a TB test that meets the requirements of this regulation. 12/20/2024 Implemented
6400.46(b)Staff person # 10 completed fire safety training on 8/21/23 and not again until 9/1/24. Staff person #13 has not completed fire safety training since 9/2/22. Staff person #15 completed fire safety training on 6/4/23 and not again until 10/8/24.Program specialists and direct service workers shall be trained annually by a fire safety expert in the training areas specified in subsection (a).Staff member #10 completed the Fire Safety training course on 9/1/24. Staff member #13 completed the Fire Safety training course on 11/19/24 Staff member #15 was away on leave when the Fire Safety training came due. They completed the course upon their return to work on 10/8/24. 12/20/2024 Implemented
6400.46(c)Staff person #11 was hired on 6/10/24 and first worked with individuals on 7/7/24. This staff person did not complete first aid training until 10/2/24.Program specialists and direct service workers and at least one person in a vehicle while individuals are being transported by the home shall be trained before working with individuals in first aid techniques.Staff person #11 completed First Aid Basics training in Relias on 10/02/2024, then received CPR/First Aid training completed by the temp agency on 11/05/2024. A copy of staff #11's CPR and First Aid Training certificate has been included as supporting documentation. 12/20/2024 Implemented
6400.46(d)Staff person #6 has not completed training in CPR and First Aid since 2/21/22. Staff person #15 completed CPR and First Aid training on 3/12/22 and not again until 4/4/24.Program specialists, direct service workers and drivers of and aides in vehicles shall be trained within 6 months after the day of initial employment and annually thereafter, by an individual certified as a training by a hospital or other recognized health care organization, in first aid, Heimlich techniques and cardio-pulmonary resuscitation.Staff #6 completed CPR and First Aid training on 10/16/24 and received retraining on the requirement of this regulation by the Program Manager on 10/17/24. A copy of staff #6's CPR and First Aid Training certificate has been included as supporting documentation. Staff member #15 was retrained by the Program Director on the importance of completing the required training prior to the due date. The staff was reminded of the Relias prompts that come to them at least 2 months prior to the due date. 12/20/2024 Implemented
6400.51(a)(1)Staff person #6 only completed 7.5 hours of annual training in training year July 1, 2023 through June 30, 2024. Additionally, this staff person did not complete training in the areas covered in 6400.52c1 through 6400.52c4.Prior to working alone with individuals, and within 30 days after hire, the following shall complete the orientation as described in subsection (b): Management, program, administrative and fiscal staff persons.Staff #6 received retraining on the requirement of this regulation by the Program Manager on 10/17/24. A copy of the training sheet has been included as supporting documentation. 12/20/2024 Implemented
6400.51(a)(3)Staff person #11 was hired on 6/10/24 and first worked alone with individuals on 7/7/24. This staff person did not complete the training areas described in 6400.51b1 through 6400.51b5 until 10/2/24.Prior to working alone with individuals, and within 30 days after hire, the following shall complete the orientation as described in subsection (b): Direct service workers, including full-time and part-time staff persons.Staff #11 completed training required in regulations 51b1 through 51b5 on 10/2/24. See Relias transcript. 12/20/2024 Implemented
6400.52(c)(1)Staff person #1 did not complete training in the application of person-centered practices, community integration, individual choice, and supporting individuals to develop and maintain relationships in training year July 1, 2023 through June 30, 2024.The annual training hours specified in subsections (a) and (b) must encompass the following areas: The application of person-centered practices, community integration, individual choice and supporting individuals to develop and maintain relationships.The Vice President of IDD Services made staff #1 aware of the need to complete training in the application of person-centered practices, community integration, individual choice and supporting individuals to develop and maintain relationships. These training sessions were completed on 10/24/24 and 10/31/24. See Relias transcript. 12/20/2024 Implemented
6400.52(c)(3)Staff person #1 did not complete training in individual rights in training year July 1, 2023 through June 30, 2024.The annual training hours specified in subsections (a) and (b) must encompass the following areas: Individual rights.The Vice President of IDD services made staff # 1 aware of the need to complete training in the area of individual rights on an annual basis. This training will be complete by 12/20/24. 12/20/2024 Implemented
6400.167(a)(1)Individual #1 did not receive the following medications: · 11/8/23 -- 4pm Propranolol · 11/25/23 -- 4pm Propranolol · 3/6/24 -- 4pm Propranolol and 8pm AripiprazoleMedication errors include the following: Failure to administer a medication.No medications were missed at the times listed as 167(a)(1). Individual #1 was not in the program at the times of listed missed administration. Please see supporting documentation that show Individual #1 was away on leave during that time period. Supporting documentation titled Leave document #1 and Leave document #2 12/20/2024 Implemented
SIN-00182680 Renewal 02/01/2021 Compliant - Finalized
RegulationLIS Non-Compliance AreaCorrection RequiredPlans of CorrectionCorrection DatePOC Status
6400.64(a)Individual #1 bathroom had multiple areas of heavy dirt and dust build-up. In particular, the corner of the bathroom floor and running behind the toilet on the floor, there was a buildup of brownish/black dirt. Also, along where the tile meets the wallpaper, there was a trail of dirt.Clean and sanitary conditions shall be maintained in the home. The Program Supervisor cleaned the dust and dirt from the bathroom on 2/3/21. All Supervisors, Managers and Specialists will be retrained in the requirement of this regulation by 5/31/2021. 03/18/2021 Implemented
6400.66There was no light outside the door leading into the laundry room.Rooms, hallways, interior stairways, outside steps, outside doorways, porches, ramps and fire escapes shall be lighted to assure safety and to avoid accidents. The Program Director made a request to the purchasing department on 3/17/21 for outside light installation. Outside light will be installed by 4/5/2021. All Supervisors, Managers and Specialists will be retrained in the requirement of this regulation by 5/31/2021. 03/18/2021 Implemented
6400.110(f)Individual #1 is hearing impaired. He wears hearing aids during the day, but even with the hearing aids in, he has hearing deficits. He removes the hearing aids at night. There is no strobe light or other means of alerting Individual #1 of a fire in the following rooms or areas of the home: His personal bathroom, the dining room, and the kitchen If one or more individuals or staff persons are not able to hear the smoke detector or fire alarm system, all smoke detectors and fire alarms shall be equipped so that each person with a hearing impairment will be alerted in the event of a fire. The Program Director made a request to the purchasing department on 3/17/21 for strobe lights to be installed in the dining room, kitchen, and bathroom, to ensure he can see a light in every room to alert him of a fire. Lights will be installed by 4/5/21. All Supervisors, Managers and Specialists will be retrained in the requirement of this regulation by 5/31/2021. 03/18/2021 Implemented
6400.112(a)There was no fire drill in February, 2020. An unannounced fire drill shall be held at least once a month. The Program Supervisor or designee will run a fire drill each month. At the completion of the drill, the Program Supervisor will document the drill on the house fire drill tracking form. The form will be viewed and verified by the Program Manager by the 25th of each month. Program Manager will instruct the Program Supervisor to complete a drill, if not done by that date. All Supervisors, Managers and Specialists will be retrained in the requirement of this regulation by 5/31/2021. 03/18/2021 Implemented
6400.112(c)The evacuation time for the May, 2020, fire drill was not captured.A written fire drill record shall be kept of the date, time, the amount of time it took for evacuation, the exit route used, problems encountered and whether the fire alarm or smoke detector was operative. The Program Supervisor or designee will run a fire drill each month. At the completion of the drill, the Program Supervisor will document the drill on the house fire drill tracking form including the date and time of the drill. The form will be viewed and verified by the Program Manager by the 25th of each month. Program Manager will instruct the Program Supervisor to complete a drill, if not done by that date. All Supervisors, Managers and Specialists will be retrained in the requirement of this regulation by 5/31/2021. All records will be reviewed by Managers for the component of this regulation by 5/31/2021. See supporting information for example of drill completed accurately 03/18/2021 Implemented
SIN-00118902 Renewal 09/18/2017 Compliant - Finalized
RegulationLIS Non-Compliance AreaCorrection RequiredPlans of CorrectionCorrection DatePOC Status
6400.64(a)The vent in the ceiling in the hallway was full of dirt and lint . The bathroom in the hall way had a strong odor of urine. Clean and sanitary conditions shall be maintained in the home. The vent in the ceiling was cleaned on 09/25/2017. See Attachment #3. The bathroom in the hallway was cleaned thoroughly on 09/25/2017 to remove the urine odor. To prevent future occurrences all Residential Supervisors and Assistant Program Directors will be retrained in regulation 6400.64(a) by 12/07/2017. 12/07/2017 Implemented
6400.67(a)Individual #1's bedroom closet doors would not stay on track and the door needed painted. There was peeling paint between the closet doors. Floors, walls, ceilings and other surfaces shall be in good repair. The closet doors in Individual #1's bedroom were repaired on 09/25/2017 and painted on 10/16/2017. See Attachment #2. To prevent future occurrences all Residential Supervisors and Assistant Program Directors will be retrained in regulation 6400.67(a) by 12/07/2017. 12/07/2017 Implemented
SIN-00079269 Renewal 04/27/2015 Compliant - Finalized
RegulationLIS Non-Compliance AreaCorrection RequiredPlans of CorrectionCorrection DatePOC Status
6400.103The written emergency evacuation procedure plan did not include individual and staff responsiblities in the event of an emergency.There shall be written emergency evacuation procedures that include individual and staff responsibilities, means of transportation and an emergency shelter location. The written evacuation procedure plan will include individual and staff responsibilities, means of transportation and an emergency shelter location. The emergency evacuation procedure plan has been revised to include individual and staff responsibilities in the event of an emergency. (Attachment #1). In addition, a standard format will be developed and implemented across all IDD residential programs. All Program Specialists will be retrained in Reg. 6400.103 to ensure that the written evacuation procedure plan includes individual and staff responsibilities. 08/31/2015 Implemented
SIN-00252522 Renewal 09/30/2024 Compliant - Finalized
SIN-00252614 Renewal 09/30/2024 Compliant - Finalized
SIN-00217375 Renewal 01/06/2023 Compliant - Finalized
SIN-00199499 Renewal 02/07/2022 Compliant - Finalized
SIN-00200094 Renewal 02/07/2022 Compliant - Finalized
SIN-00164803 Renewal 01/27/2020 Compliant - Finalized