Inspection IDReason for InspectionInspection DateInspection Status 
SIN-00240553 Renewal 03/12/2024 Compliant - Finalized
RegulationLIS Non-Compliance AreaCorrection RequiredPlans of CorrectionCorrection DatePOC Status
6400.15(a)The self-assessments were not completed within the acceptable timeframe required by this regulation. They were completed in February of 2023, but the compliance window was from June of 2023 through December of 2023.The agency shall complete a self-assessment of each home the agency operates serving eight or fewer individuals, within 3 to 6 months prior to the expiration date of the agency¿s certificate of compliance, to measure and record compliance with this chapter. The self-assessments will be completed 6 months before licensing and 90 days before licensing. 04/08/2024 Implemented
6400.22(d)(1)Individual # 1 did not have a personal property record.The home shall keep an up-to-date financial and property record for each individual that includes the following: Personal possessions and funds received by or deposited with the home. All individuals records were deleted from the company's server. Crossroads will now keep a digital and paper copy of all inventory records. 04/08/2024 Implemented
6400.106The furnace inspection for this home was completed on 12/4/22 and/or 12/7/22 and not again until 12/23/2023, which exceeds the one year and 15-day grace time period allowed for this regulation.Furnaces shall be inspected and cleaned at least annually by a professional furnace cleaning company. Written documentation of the inspection and cleaning shall be kept. The company will schedule the annual furnace inspection 30 days prior to the previous inspection. Furnace inspections are completed by Rhoades Plumbing and Heating. 04/08/2024 Implemented
6400.145(2)The emergency medical plan does not indicate the method of transportation to be used in the event of emergency and non-emergency situations.The home shall have a written emergency medical plan listing the following: The method of transportation to be used. The emergency medical plan will be updated to provide a method of transportation. 04/08/2024 Implemented
6400.62(b)The cabinet of cleaning products which are poisonous materials was not locked during the physical site inspection.Poisonous materials may be kept unlocked if all individuals living in the home are able to safely use or avoid poisonous materials. Documentation of each individual's ability to safely use or avoid poisonous materials shall be in each individual's assessment.Cabinet was immediately locked during physical site inspection. 04/08/2024 Implemented
6400.50(a)Staff # 4's Orientation training in Smoking Safety Policies did not include the length of training.Records of orientation and training, including the training source, content, dates, length of training, copies of certificates received and staff persons attending, shall be kept.All staff's trainings will be documented in a excel spreadsheet. The spreadsheet shall contain training source, content, dates, length of training. 04/08/2024 Implemented
SIN-00184834 Renewal 03/15/2021 Compliant - Finalized
RegulationLIS Non-Compliance AreaCorrection RequiredPlans of CorrectionCorrection DatePOC Status
6400.112(c)An accurate written fire drill record is to be kept. The fire drill log indicates the fire drill held on 3/21/20 was held on a Sunday. This was a Saturday. The discrepancy in the log makes it unclear if the date or the day of the week was incorrect. It is unclear when the fire drill occurred.A written fire drill record shall be kept of the date, time, the amount of time it took for evacuation, the exit route used, problems encountered and whether the fire alarm or smoke detector was operative. The Residential Supervisor failed to complete a fire drill record with complete accuracy. The Residential COO completed a zoom training with the house supervisors for all residential locations on 3/23/2021, which included the requirements for fire drills and accurate documentation of the drill on the fire drill record. The training sheet will be attached to the licensing email as Attachment #1 upon submission of the POC to the Department. 03/23/2021 Implemented
SIN-00167436 Renewal 02/11/2020 Compliant - Finalized
RegulationLIS Non-Compliance AreaCorrection RequiredPlans of CorrectionCorrection DatePOC Status
6400.106Current furnace inspection was completed on 2/03/2020 and last year's inspection was completed on 1/05/2019; regulation 106 states that furnace cleanings must be completed yearly; this providers records document that the inspection was completed almost a month late.Furnaces shall be inspected and cleaned at least annually by a professional furnace cleaning company. Written documentation of the inspection and cleaning shall be kept. The Maintenance Supervisor will be responsible to ensure that all of the applicable residential homes furnaces are inspected and cleaned at least annually by a professional furnace cleaning company. The Maintenance Supervisor has a reminder added to the company calendar that includes Crossroads CEO and Residential COO to ensure that the inspection is scheduled a minimum of 30 days prior to the annual deadline. The Maintenance Supervisor will ensure that there is written documentation of the inspection and cleaning and that the documentation clearly specifies the cleaning and inspection in the invoice provided to Crossroads. 03/05/2020 Implemented
6400.112(e)Regulations state that sleep drills need to be completed once every six months; the provider completed a sleep drill on 7/5/19 and they should have completed the next sleep drill in January, however the fire drill that was completed on January 11th, 2020 was conducted at 6:15pm and was not the required sleep drill.A fire drill shall be held during sleeping hours at least every 6 months. The Residential Supervisor failed to complete a fire drill during sleeping hours at least every 6 months. An asleep drill was conducted on 2/18/2020 for remediation purposed and the fire drill log has been attached for supporting documentation. Residential Supervisors are responsible for completing fire drills in the residential locations. The Program Specialists are responsible and completed retraining for all Residential Supervisors on to ensure that fire drills are completed at least every 6 months. This training was conducted on 3/3/2020 for remediation purposed and the training sheet for overnight fire drills has been attached for supporting documentation. The Program Specialists will review all fire drills upon completion to verify the accuracy of the drill, full completion of the drill, identify and address any concerns during the drill, and ensure that drills are conducted during sleeping hours at least every 6 months. 03/03/2020 Implemented
6400.181(d)The most recent assessment for individual #1 dated 2/03/2020, was not signed and dated by the Program specialist.The program specialist shall sign and date the assessment. The CSI Program Specialist overlooked the section of the assessment which requires the program specialist to sign and date the assessment. Program Specialist, completed a full review of all of the individual records and found that each section of the assessments are completed. The Program Specialists will be responsible to make sure the assessment are signed and dated when completing them annually or during any revisions to the assessment as well as ensuring all parts of the assessment are answered completely. The Program Specialists will also conduct quarterly audits on the individual records and ensure that the assessment and all areas of the record are complete. 03/02/2020 Implemented
SIN-00145607 Unannounced Monitoring 11/15/2018 Compliant - Finalized
RegulationLIS Non-Compliance AreaCorrection RequiredPlans of CorrectionCorrection DatePOC Status
6400.67(a)In the first floor bathroom, the wall beside the tub has industrial strength tape below the safety grab bars, and the dry wall can be pushed in, away from the baseboard molding.Floors, walls, ceilings and other surfaces shall be in good repair. In the first floor bathroom, the industrial strength tape below the safety grab bars will be removed and the dry wall will be secured and repaired where it currently can be pushed in away from the baseboard molding. The maintenance supervisor will be responsible to ensure that all physical site violations/citations will have a completion date within 30 days (01/04/2018) and photographs will be taken to verify that all areas have been addressed and completed appropriately. CSI staff will continue to monitor the residential homes utilizing the residential daily checklist and identify all physical site violations by immediately completing and submitting a work order to the CSI maintenance team for timely completion of these physical site violations. Please refer to Attachment #7 (Residential Daily Checklist) and Attachment #8 (CSI Work Order). 01/04/2019 Implemented
SIN-00129805 Unannounced Monitoring 02/16/2018 Compliant - Finalized
RegulationLIS Non-Compliance AreaCorrection RequiredPlans of CorrectionCorrection DatePOC Status
6400.67(a)The left side of the curtain rod for the bathroom window was not properly affixed to wall.Floors, walls, ceilings and other surfaces shall be in good repair. Plan of Correction: have maintenance come and repair the curtain rod as soon as possible. Have home supervisor complete daily checklists of the home to ensure that surfaces are in good repair. Have home supervisor complete and submit a maintenance request the same day a surface is found not in good repair. The home supervisor should turn the daily checklists into their supervisor for review at least weekly. The home supervisor should document when the repair is completed. Program specialist shall review maintenance requests of the home monthly and follow up within the same month to ensure all surfaces are fixed. 03/05/2018 Implemented
SIN-00126647 Unannounced Monitoring 12/08/2017 Compliant - Finalized
RegulationLIS Non-Compliance AreaCorrection RequiredPlans of CorrectionCorrection DatePOC Status
6400.67(a)6400.67(a)-Physical Site- Surfaces in good repair---a large metal cabinet in the room off the dining room was damaged on the right front side. The door to the cabinet was bent out as if someone did not use the key to unlock the cabinet, but attempted to pull it open from the bottom. The cabinet contained the records for the Individuals living in the home and medications and first aid kitFloors, walls, ceilings and other surfaces shall be in good repair.Plan of correction: have maintenance come and repair or replace the cabinet as soon as possible. Have home supervisor complete daily checklists of the home to ensure that surfaces are in good repair. Have home supervisor complete and submit a maintenance request the same day a surface is found not in good repair. The home supervisor should turn the daily checklists into their supervisor for review at least weekly. The home supervisor should document when the repair is completed. Program specialist shall review maintenance requests of the home monthly and follow up within the same month to ensure all surfaces are fixed. 01/31/2018 Implemented
SIN-00122995 Unannounced Monitoring 10/10/2017 Compliant - Finalized
RegulationLIS Non-Compliance AreaCorrection RequiredPlans of CorrectionCorrection DatePOC Status
6400.111(e)The fire extinguisher in the kitchen was located behind the trashcan, not easily accessible to individuals and staff. A fire extinguisher shall be accessible to staff persons and individuals. agency must immediately move the trashcan and make the fire extinguisher available to staff and individuals. Have the home supervisor conduct and record daily checks of the home to ensure that the fire extinguishers are easily accessible. Home supervisor should immediately fix any issues with fire extinguishers upon noticing the issue. The home supervisor should turn the daily checklists into their supervisor for review at least weekly. Program specialist shall review checklists of the home monthly and follow up within the same month to ensure fire extinguishers are accessible. The fire extinguisher was moved from behind the kitchen and mounted on the wall the day of the inspection. (attachment #1) Home supervisor will complete the checklist daily and correct any fire extinguisher non compliance. Attachment #2. 11/02/2017 Implemented
SIN-00115930 Unannounced Monitoring 06/12/2017 Non Compliant - Finalized
RegulationLIS Non-Compliance AreaCorrection RequiredPlans of CorrectionCorrection DatePOC Status
6400.22(d)(2)Individual #1's February 2017 financial log has a receipt with it dated 2/6/17 for Dominos totalling $19.78 however this purchase was not recorded on the log. The log instead had a withdraw for $12.00. There is also a receipt dated 2/21/2017 for $9.52 for Bull Pen Restaurant which was not recorded on the financial log. On 2/25/17 there was a handwritten receipt present indicating Individual #1 paid $20.00 for cat food and litter however this was not logged on the February financial log. The end balance for February 2017 with these items deducted would be negative $16.74. The log had an end balance for February 2017 listed as $12.72. Individual #1's had a receipt present dated 6/5/17 for $4.18 at Logan Valley. The financial log indicated that $4.25 was taken out on 6/5/17 but did not record change put back into Individual's house account for the difference. Individual #1's June 2017 log ended with $134.13 but should have been $134.20. When the money was counted at the home the total matched the end balance of $134.13. (2) Disbursements made to or for the individual. A new role of Team Leader has been created and is in the process of being filled for each residential home in order to complete daily checks of the spending ledgers. This will add more oversight and ensure that direct care staff are documenting the transactions properly. The Team Leader will check the spending ledgers for each home that they are assigned and address any discrepancies immediately. The Team Leaders will then turn the individual spending ledgers in to the Residential Supervisor on a weekly basis. The Residential Supervisor will then do a double check on the accuracy and completeness of the ledgers. After the Residential Supervisor reviews the spending ledgers, she will then turn them in to the Human Resources Manager every month for a third check of the accuracy and completeness of the ledgers. Completion Date of 8/18/2017 08/18/2017 Not Implemented
6400.62(a)Soft soap which stated "contact poison control" was at the kitchen sink and accessible to individuals. Easy on spray was unlocked in the laundry room. Eleven gallon paint cans were unlocked in the basement. The basement also had the following cleaning supplies unlocked and accessible to individuals: Windex, Shout and Carpet Cleaner.Poisonous materials shall be kept locked or made inaccessible to individuals.The team leader will be required to check the home daily to ensure that all poisons are in their original container and locked. compliance specialist will do quarterly walk throughs and if any substances are identified as not being in original container or unlocked he will address them. Employees will be trained on daily operations of the home. this training will included the safety measures needed when dealing with poisonous materials. completion date 8/18/17 08/18/2017 Not Implemented
6400.62(c)There was a blue liquid in a clear spray bottle on the basement landing.Poisonous materials shall be stored in their original, labeled containers.The bottle of liquid was removed and disposed of. The team leader will be required to check the home daily to ensure that all poisons are in their original container and locked. compliance specialist will do quarterly walk throughs and if any substances are identified as not being in original container or unlocked he will address them. Employees will be trained on daily operations of the home. this training will included the safety measures needed when dealing with poisonous materials. completion date 8/18/17 08/18/2017 Not Implemented
6400.64(a)A catheter was stored in a bucket under the bathroom sink. The catheter still had urine in it and was not stored in sanitary conditions. There were large dust balls located on Individual #2's bedroom step. Clean and sanitary conditions shall be maintained in the home. Staff will be retrained on daily operations of the home. This training will include the proper care of catheter supplies and disposal of used catheter. this training also will include the the need for dusting and cleaning the home. residential supervisor will be responsible to provide this training to all current and new employees. team leader will be responsible to check the home daily to ensure that it is clean and everything is properly. completion date 8/18/17. 08/18/2017 Not Implemented
6400.67(a)The front porch carpet was very dirty. The carpet was black but should be white. The carpet in the living room was also black and dirty. The two chairs located on the side porch were broken. The bathroom window did not have a curtain. Instead there was a shower curtain hung over a rod in front of the window. Floors, walls, ceilings and other surfaces shall be in good repair. The flooring will be replaced in the front porch and living areas of the home. the two broken chairs were removed. A new bathroom curtain will be purchased and placed in the bathroom. Maintenance worker will be responsible to replace the flooring and the shower curtain. During daily walk through the team leader will be responsible to ensure all flooring is clean. If the area needs cleaned maintenance will be responsible to clean the area if it is beyond normal cleaning. if the area is unable to be cleaned, the area will be replaced. 8/18/17 08/18/2017 Not Implemented
6400.67(b)The flooring on the threshold into the laundry room dips down and is a tripping hazard. The blue pool tube was over top of the pavement causing a tripping hazard. Floors, walls, ceilings and other surfaces shall be free of hazards.The blue pool tube has been removed. Contractor has been contacted to give a quote and start repairs on the threshold of the laundry area. Maintenance supervisor will do weekly walk through and identify any tripping hazards., He will be responsible to remove the hazard immediately or contact the appropriate person to address the hazard. completion date 8/18/17 08/18/2017 Not Implemented
6400.70There was no operable land line accessible to individuals and staff persons in the home. A cell phone was being utilized as the only phone line for the home.A home shall have an operable, noncoin-operated telephone with an outside line that is easily accessible to individuals and staff persons. john Bartley contacted the phone company. The earliest appointment for repair is Monday June 26 2017 at 8am. The company will repair the phone line to working order. Team leaders will be required to check the landline phones daily. If they identify a problem they will notify John Bartley in order to make arrangement for the phone company to come fix the issues. completion date 6/26/17 06/26/2017 Not Implemented
6400.74The front porch steps and steps inside leading into the sunroom did not have a non skid surface. The basement steps did not have a non skid surface.Interior stairs and outside steps shall have a nonskid surface. The front porch steps have non skid surfaces (attachment #maintenance will be responsible to add non skid surfaces to all interior and exterior stairs. john Bartley, maintenance manager, will do monthly site inspections and will identify any stairs that need new or replaced non skid surfaces. If any stairs are identified maintenance will be notified and scheduled to replace or add non skid surfaces. 7/15/17 07/15/2017 Not Implemented
6400.80(b)The side walkway was overgrown with bushes, weeds and flowers. The outside of the building and the yard or grounds shall be well maintained, in good repair and free from unsafe conditions.maintenance worker will be responsible to trim all bushes, weeds, and flowers. he will ensure that all are trimmed to an appropriate and safe length. maintenance supervisor, john bartley, will do weekly walk throughs to identify and yard work areas that may need addressed. any areas he identifies will be relayed to maintenance workers to address. 7/15/17 07/15/2017 Not Implemented
6400.101The side porch glass door does not open the entire way. There are chairs blocking the doorway. The glass side porch door does not open the entire way due to chairs blocking the doorway. The grill and two wooden patio chairs were in front of the driveway gate blocking the exit.Stairways, halls, doorways, passageways and exits from rooms and from the building shall be unobstructed. The glass door on the porch will be repaired by maintenance worker so that it opens the entire way. the chairs blocking the doorway were removed (attachment #11). the grill and patio chars were removed from the gate and are no longer blocking it. (attachment #12) maintenance manger john bartley, will be responsible to do weekly walk through of the homes. He will identify any needed repairs and the schedule maintenance workers to repair anything identified. completion date 7/15/17 07/15/2017 Not Implemented
6400.111(e)The fire extinguisher located in the kitchen was not easily accessible to staff persons and individuals. The fire extinguisher was located behind the kitchen trash can. A fire extinguisher shall be accessible to staff persons and individuals. The fire extinguisher will be affixed to the wall upon entering the kitchen. Nate monahan will be responsible to complete this. Compliance manage will check all homes quarterly to ensure that all fire extinguishers are easily seen and accessible. if an extinguisher is not in plain sight it will be relocated to a more appropriate stetting. completion date 7/15/17 07/17/2017 Not Implemented
6400.111(f)The fire extinguisher located on the front porch was not inspected annually. It was last inspected January of 2016. A fire extinguisher shall be inspected and approved annually by a fire safety expert. The date of the inspection shall be on the extinguisher. Compliance manager will be responsible to ensure that all fire extinguishers are inspected annually. He will add the annual date(s) to his calendar to make sure that the inspection is completed on time. During quarterly walk throughs of the residential homes, compliance officer will check the extinguishers to ensure that they are in date. any extinguishers that not in date will be scheduled for inspection immediately. Completion date: 7/1/18 07/18/2017 Not Implemented
6400.144Individual #1 had an optometry appointment on 6/6/2016 with a recall date of 1 year. The individual has not returned to the optometrist as of 6/12/2017.Health services, such as medical, nursing, pharmaceutical, dental, dietary and psychological services that are planned or prescribed for the individual shall be arranged for or provided. Health Coordinator will be trained, by director, on follow-up care of individuals. This training will include the need for health services such as medical, dental, nursing, pharmaceutical, dietary, and psychological services. Continuation of care will be stressed in the training. Health coordinator will be responsible to ensure that all follow up appointments are made and attended in the recommended time frame. Any charting or monitoring will be the responsibility of the health coordinator. These tracking forms will be placed in the individuals permanent record. During quarterly record reviews, compliance manger will ensure that all follow-up and recommendations were completed and in the individuals record. completed 8/18/17 08/18/2017 Not Implemented
6400.161(a)A clear ziplock bag was present in the as needed medication box for Individual #1. The ziplock bag had masking tape on it stating "8 am 12/26/2015". The bag contained two pills which matched the color, shape and size of Individual #1's Lisinopril 10 mg tab and Tamsulosin HCL 4 mg tab. These medications were not stored in their original containers and this Individual does not self-administer medications. Prescription and nonprescription medications shall be kept in their original containers, except for medications of individuals who self-administer medications and keep the medications in personal daily or weekly dispensing containers.Health Care coordinator will be retrained on Medication Administration. This training will be the PA DPW training. This training includes that all medication must remain in their original container and have a correct label on the container. Following successful completion of this training, Health coordinator will be responsible to ensure that no labels are altered and all medication is in its original container.. . During quarterly record reviews, Compliance specialist will check all medications and ensure the labels are comprehensive, unaltered and accurate. Completion Date: 8/18/17 08/18/2017 Not Implemented
6400.161(e)Individual #1 was prescribed "Doc-Q-Lace 100 mg take 1 capsule by mouth PRN for constipation x 30 days discontinue 11/10/2016". However there were two 30 day pill packs of this medication located at the home upon inspection. The medication label indicated that both of these pill packs were filled 10/10/2016. There was an overflow bag with Individual#1's medications from April and May of 2017. On the pill packets the 4th pill and 19th pill in each packet were not popped.Discontinued prescription medications shall be disposed of in a safe manner.Health Coordinator will be retrained by Medication Administration Trainer on proper disposal of medications. This training will include how to discontinue a medication and how to dispose of the medication. Health Coordinator will then be responsible to notify staff (verbally and in writing) of any discontinued medication. Health Coordinator will also be responsible to discontinue the medication on the MAR. Health Coordinator will the properly dispose of the medication. The compliance specialist will be required to check each individuals medications and MARS to ensure that all medications are discontinued properly and disposed of. Completion Date : 8/18/17 08/18/2017 Not Implemented
6400.162(a)A clear ziplock bag was present in the as needed medication box for Individual #1. The ziplock bag had masking tape on it stating "8 am 12/26/2015". The bag contained two pills which matched the color, shape and size of Individual #1's Lisinopril 10 mg tab and Tamsulosin HCL 4 mg tab. These medications were not labeled with a pharmaceutical label that includes the individual's name, the name of the medication, the date the prescription was issued, the prescribed dose and the name of the prescribing physician.The original container for prescription medications shall be labeled with a pharmaceutical label that includes the individual's name, the name of the medication, the date the prescription was issued, the prescribed dose and the name of the prescribing physician. Health Care coordinator will be retrained on Medication Administration. This training will be the PA DPW training. This training includes that all medication must remain in their original container and have a correct label on the container. Following successful completion of this training, Health coordinator will be responsible to ensure that no labels are altered and all medication is in its original container.. . During quarterly record reviews, Compliance specialist will check all medications and ensure the labels are comprehensive, unaltered and accurate. Completion Date: 8/18/17 08/18/2017 Not Implemented
6400.164(a)The April 2017 medication administration record for Individual #1 stated Bactrim 160mg was to be given twice daily for 10 days. The log did not include the dosage of this medication that was administered.A medication log listing the medications prescribed, dosage, time and date that prescription medications, including insulin, were administered and the name of the person who administered the prescription medication or insulin shall be kept for each individual who does not self-administer medication. All current employees will be retrained on the PA DPW Medication Administration. Any newly hired staff will be trained on the PA DPW medication Administration. Beth Zeth or Amanda Barnhart will be responsible to schedule the trainings and ensure they are completed properly. Amanda Barnhart, Heath Coordinator, will be responsible to review the MARS weekly. Compliance Specialist will conduct quarterly record reviews, during these reviews he will identify any errors and notify health coordinator. Completion date 8/18/18 08/18/2017 Not Implemented
6400.216(a)Individual oxygen delivery slip, physicals and personal information was unlocked in staff closet. An individual's records shall be kept locked when unattended. Health Coordinator, residential supervisor and team leaders will be retrained on job duties. The job duties include making sure that all personal information is kept in the individuals record. the record must remained locked at all times. Kasey Bradley will provide this training. Team leaders will be responsible to ensure that the individual records are locked daily. Team leaders , program specialist, team leaders and health coordinators will be responsible to lock any identifying information in the individuals record. Completion date 8/18/17 08/18/2017 Not Implemented
SIN-00112986 Unannounced Monitoring 04/10/2017 Non Compliant - Finalized
RegulationLIS Non-Compliance AreaCorrection RequiredPlans of CorrectionCorrection DatePOC Status
6400.67(a)The fronts of the kitchen cabinets all of them have the varnish half or most off. The back porch off the kitchen exit has a large 6 inch round burn hole through 3 of the floor boardss. The front of the home had paint peeling off. Floors, walls, ceilings and other surfaces shall be in good repair. Nate monahan, maintenance worker, will sand and varnish/paint the kitchen cabinets . the back porch will be pressure washed to remove the burn mark and if unable to remove the boards will be replaced. The front of the home will be sanded and painted where it is peeling. Compliance specialist will perform quarterly reviews and ensure that all areas of home repair are completed. completion date 6/30/17 06/30/2017 Not Implemented
6400.145(2)The method of transportation was not clearly stated in the emergency plan. The home shall have a written emergency medical plan listing the following: The method of transportation to be used. The method of transportation has been updated in the Emergency plan. The acronym ¿AMED¿ has been replaced by the term ambulance. AMED is a local ambulance company and using it as an identifier was not clear for ambulance. Quarterly record reviewed will be performed by compliance specialist, Andrew Hamilton. During this review he will ensure that the method of transportation is clearly documented in the Emergency Plan. Completed by 6/30/2017 Attachment 8) 06/30/2017 Not Implemented
SIN-00105020 Renewal 01/04/2017 Non Compliant - Finalized
RegulationLIS Non-Compliance AreaCorrection RequiredPlans of CorrectionCorrection DatePOC Status
6400.15(a)Crossroad Services' certificate of compliance expired on 4/29/16. The self-assessment was completed on 11/17/16.The agency shall complete a self-assessment of each home the agency operates serving eight or fewer individuals, within 3 to 6 months prior to the expiration date of the agency¿s certificate of compliance, to measure and record compliance with this chapter. A self assessment will be completed 3-6 months prior to the expiration of CSIs license. The self assessment will be completed by compliance specialist Andrew Hamilton. Andrew Hamilton has been trained on the checklist for the self assessment (Attachment #11). 04/28/2017 Implemented
6400.15(c)The 11/17/16 self-assessment did not include a summary of violations.A copy of the agency's self-assessment results and a written summary of corrections made shall be kept by the agency for at least 1 year. Andrew Hamilton, Compliance specialist, will complete residential self assessments. He has been trained on the checklist and the self assessment process. Andrew will ensure that the assessment includes the summary of violations. (attachment #11) 04/28/2017 Implemented
6400.22(c)Approximately $6,728.00 was stolen from Individual #1. Individual funds and property shall be used for the individual's benefit. There is a current court case pending on an former employee who has been charge with stealing over 30,000 dollars of individuals funds. The case is represented by the Blair county District attorney. Until any future restitution is made by the former employee, CSI has given each individual who was affected by the theft the money which was stolen. A new employee, Jaime Zaliznock, now acts as rep payee for our individuals. She must submit a financial ledger monthly to the director for oversight. (Attachment#24) 03/08/2017 Implemented
6400.22(e)(1)There were no financial ledgers prior to June of 2016 for Individual #1. If the home assumes the responsibility of maintaining an individual's financial resources, the following shall be maintained for each individual: A separate record of financial resources, including the dates and amounts of deposits and withdrawals. There is a current court case pending on an former employee who has been charge with stealing over 30,000 dollars of individuals funds. The case is represented by the Blair county District attorney. Any financial ledgers prior to the thefts discovery were destroyed by the former employee. A new employee, Jaime Zaliznock, now acts as rep payee for our individuals. She must submit a financial ledger monthly to the director for oversight. Jaime must also scan the ledger in to CSIs computer system in order to have a copy to ensure they do not go missing at any future date. (attachment#25) 03/08/2017 Implemented
6400.31(b)Individual #1 was informed of his/her rights on 8/3/15 and not again until 8/29/16.Statements signed and dated by the individual, or the individual's parent, guardian or advocate, if appropriate, acknowledging receipt of the information on rights upon admission and annually thereafter, shall be kept. A record review was completed 2/28/17-3/2/17. All individuals have had their individual rights updated if they were late (Attachment #8). The program specialist was trained on Individual Rights and the expectation that all individuals receive the individual rights at least annually, (attachment # 9) Compliance Specialist will do a record review quarterly and sign and date that the Individual rights is current and correct. (attachment #10) 04/30/2017 Implemented
6400.46(e)Staff #1, hired on 10/24/16, and Staff #2, hired on 6/1/16, were not trained in program planning and rights.Program specialists and direct service workers shall have training in the areas of mental retardation, the principles of normalization, rights and program planning and implementation, within 30 calendar days after the day of initial employment or within 12 months prior to initial employment. A new training has been added to our orientation. All employees are required read and summarize the following: Developing and using meaningful objectives (attachment #37) everyday lives packet Attachment # 38, charts on individual support planning- the big picture (attachment # 39) and Enhancing the quality of ISP foundations for individual support plan Development. 04/30/2017 Not Implemented
6400.46(f)Staff #1, hired on 10/24/16, and Staff #2, hired on 6/1/16, did not receive initial fire safety training. Program specialists and direct service workers shall be trained before working with individuals in general fire safety, evacuation procedures, responsibilities during fire drills, the designated meeting place outside the building or within the fire safe area in the event of an actual fire, smoking safety procedures if individuals or staff persons smoke at the home, the use of fire extinguishers, smoke detectors and fire alarms, and notification of the local fire department as soon as possible after a fire is discovered. All new hires will have fire safety training in their orientation. The Bethesda video "fire safety: key to survival" (attachment #29) has been added to the orientation curriculum. Jaime Zaliznock is responsible to ensure that all new hires watch the video and complete the training. 04/30/2017 Implemented
6400.46(g)REPEATED VIOLATION - 4/20/2015. There was no documentation of the 2015 and 2016 fire safety training for Staff #3. Program specialists and direct service workers shall be trained annually by a fire safety expert in the training areas specified in subsection (f). Fire safety training was completed with all residential staff on 3/7/17 by the Altoona fire department. (attachment#29) Compliance specialist will schedule fire safety training annually. He will ensure all staff attend. If staff do not attend, they will not be permitted to work in the homes until fire safety training is completed. 03/07/2017 Implemented
6400.64(a)There was a large area of mold covered concrete immersed in a large puddle of water on the basement floor.The basement floor had cat vomit in three places.Clean and sanitary conditions shall be maintained in the home. Nate Monahan, Maintenance worker, will be responsible to ensure the residential homes are in good repair. Nate completed residential walk throughs and identified any repairs needed and is responsible to ensure they are completed. The basement floor was cleaned and all mold was removed and all cat vomit was cleaned. Nate will do quarterly walk throughs of each property and identify and fix any items needing repair or clean any areas in need. 03/31/2017 Implemented
6400.73(a)The 4 steps leading from the pool area to the basement did not have a handrail. Each ramp, and interior stairway and outside steps exceeding two steps shall have a well-secured handrail. Nate Monahan, Maintenance worker, will be responsible to ensure the residential homes are in good repair. Nate completed residential walk throughs and identified any repairs needed and is responsible to ensure they are completed. A railing has been added to the stairwell to the 4 steps leading from the pool area to the basement. (attachment #2) Nate will do quarterly walk throughs of each property and identify and fix any items needing repair. 03/30/2017 Implemented
6400.76(a)Lint, approximately the size of a baseball, was in the lint trap of the dryer. Furniture and equipment shall be nonhazardous, clean and sturdy. Nate Monahan, Maintenance worker, will be responsible to ensure the residential homes are in good repair. Nate completed residential walk throughs and identified any repairs needed and is responsible to ensure they are completed. There is now a checklist that employees need to complete following each load of laundry to ensure the lint is removed. Nate will do quarterly walk throughs of each property and identify and fix any items needing repair. 03/31/2017 Implemented
6400.80(b)Paint was peeling off the outside of the front windows. There was a plate littered with cigarette butts on the side porch. The outside of the building and the yard or grounds shall be well maintained, in good repair and free from unsafe conditions.Nate Monahan, Maintenance worker, will be responsible to ensure the residential homes are in good repair. Nate completed residential walk throughs and identified any repairs needed and is responsible to ensure they are completed. )The chipping paint will be sanded and repainted when the weather permits. All cigarette butts have been removed and the employees must now use an ashtray and empty it after each use. Nate will do quarterly walk throughs of each property and identify and fix any items needing repair and free from unsafe conditions. 05/30/2017 Implemented
6400.112(h)REPEATED VIOLATION - 4/20/2015. The fire drill logs from August of 2015 to December of 2016 did not indicate if all individuals met at the designated meeting place. Individuals shall evacuate to a designated meeting place outside the building or within the fire safe area during each fire drill.A record review of the Fire drill logs was completed by Beth Zeth, residential supervisor. A new fire drill log is now in use (attachment #23) The new fire drill record includes an area that indicates that all individuals made it to the meeting place. 03/08/2017 Implemented
6400.141(c)(11)Individual #1's 1/5/16 physical exam did not include health maintenance needs. This section was blank.The physical examination shall include: An assessment of the individual's health maintenance needs, medication regimen and the need for blood work at recommended intervals. Health coordinator was trained on the physical and the proper completion of a physical (attachment #17) The health coordinator completed a record review of residential physicals on 3/8/17. Any areas that were left blank on the physical were properly filled out. . Health coordinator will be responsible to do a record review of individuals quarterly Health coordinator will be responsible to ensure all areas of the physical are complete and no blanks are on the physical. 04/30/2017 Implemented
6400.141(c)(14)REPEATED VIOLATION - 4/20/2015. Individual #1's 1/5/16 physical exam did not include medical information pertinent to diagnosis and treatment in case of an emergency. This section was blank.The physical examination shall include: Medical information pertinent to diagnosis and treatment in case of an emergency. Health coordinator was trained on the physical and the proper completion of a physical (attachment #17) The health coordinator completed a record review of residential physicals on 3/8/17. Any areas that were left blank on the physical were properly filled out. Health coordinator will be responsible to do a record review of individuals quarterly . Health coordinator will be responsible to ensure all areas of the physical are complete and no blanks are on the physical. 04/30/2017 Implemented
6400.145(1)REPEATED VIOLATION - 4/20/2015. The emergency medical plan did not include the source of health care to be used in an emergency.The home shall have a written emergency medical plan listing the following: The hospital or source of health care that will be used in an emergency. All residential medical emergency plans have been updated. Attachment #6 They now include the source of Health Care to be used in an emergency. Compliance Specialist, Andrew Hamilton, will ensure each emergency medical plan has the source of health care to be used in an emergency listed. Andrew Hamilton will do a record review quarterly and sign/date that the emergency medical plan is correct and all information is included. If there is information missing he will notify program specialist of missing information. Program specialist will be required to add missing information into the Emergency Medical Plan and Andrew Hamilton will follow up with Program Specialist to ensure it was completed. Attachment #7 03/08/2017 Implemented
6400.145(2)REPEATED VIOLATION - 4/20/2015. The emergency medical plan did not the method of transportation to be used.The home shall have a written emergency medical plan listing the following: The method of transportation to be used. All residential medical emergency plans have been updated. Attachment #6 They now include the Method of Transportation to be used in an emergency. Compliance Specialist, Andrew Hamilton, will ensure each emergency medical plan has the method of transportation to be used in an emergency listed. Andrew Hamilton will do a record review quarterly and sign/date that the emergency medical plan is correct and all information is included. If there is information missing he will notify program specialist of missing information. Program specialist will be required to add missing information into the Emergency Medical Plan and Andrew Hamilton will follow up with Program Specialist to ensure it was completed. Attachment #7 03/08/2017 Implemented
6400.145(3)REPEATED VIOLATION - 4/20/2015. The emergency medical plan did not include an emergency staffing plan.The home shall have a written emergency medical plan listing the following: An emergency staffing plan.All residential medical emergency plans have been updated. Attachment #6 They now include an emergency staffing plan to be used in an emergency. Compliance Specialist, Andrew Hamilton, will ensure each emergency medical plan has the emergency staffing plan to be used in an emergency. Andrew Hamilton will do a record review quarterly and sign/date that the emergency medical plan is correct and all information is included. If there is information missing he will notify program specialist of missing information. Program specialist will be required to add missing information into the Emergency Medical Plan and Andrew Hamilton will follow up with Program Specialist to ensure it was completed. Attachment #7 03/08/2017 Not Implemented
6400.151(a)Staff #3's 5/10/16 physical exam was completed late. The previous exam was completed on 7/10/13. A staff person who comes into direct contact with the individuals or who prepares or serves food, for more than 5 days in a 6-month period, including temporary, substitute and volunteer staff, shall have a physical examination within 12 months prior to employment and every 2 years thereafter. All staff will be notified 30 days prior to their physical date. Jaime Zaliznock, human resource manager, will notify the staff. If she has not received the staff physical by 14 days prior to the date Jaime will again notify staff. If the staff does not turn their physical in by two days prior to the physical expiration date, they will be suspended until they have their physical. Jaime Zaliznock keeps a spread sheet of the staff physical date and the date to notify the staff. (Attachment #28) 03/09/2017 Not Implemented
6400.151(c)(2)REPEATED VIOLATION - 4/20/2015. Staff #3's 5/12/16 tuberculin testing was completed late. The previous testing was completed on 7/12/13. The physical examination shall include: Tuberculin skin testing by Mantoux method with negative results every 2 years; or, if tuberculin skin test is positive, an initial chest x-ray with results noted. Tuberculin skin testing may be completed and certified in writing by a registered nurse or a licensed practical nurse instead of a licensed physician, licensed physician's assistant or certified nurse practitioner. All staff will be notified 30 days prior to their physical date. Jaime Zaliznock, human resource manager, will notify the staff. If she has not received the staff physical by 14 days prior to the date Jaime will again notify staff. If the staff does not turn their physical in, with TB testing, by two days prior to the physical expiration date, they will be suspended until they have their physical. Jaime Zaliznock keeps a spread sheet of the staff physical date, TB date and the date to notify the staff. (Attachment #28) 04/30/2017 Not Implemented
6400.161(e)Individual #1 was prescribed Ear Drops 6.5% on 8/25/16 to be administered for 5 days. The Ear Drops were stored in the medication box during the time of inspection.Discontinued prescription medications shall be disposed of in a safe manner.The health coordinator will be responsible to do a review of the MARS weekly . Health Coordinator will be responsible of disposing out of date or unused prescriptions. Compliance Specialist will review the medications quarterly during his site assessments. If any medications are found, which should be disposed of, the health coordinator will be given written warning, and if multiple warnings are given suspension and or termination will take place. 04/30/2017 Implemented
6400.163(c)REPEATED VIOLATION - 4/20/2015. Individual #1's 8/15/16 pyschiatric medication review was completed late. The previous was completed on 4/4/16. A psychiatric medication review was not completed for November 2016. The 8/16/16, 4/4/16, 3/7/16, 1/25/16, and 12/17/15 psychiatric medication reviews did not include the reason for prescribing the medication or the need to continue the medication. If a medication is prescribed to treat symptoms of a diagnosed psychiatric illness, there shall be a review with documentation by a licensed physician at least every 3 months that includes the reason for prescribing the medication, the need to continue the medication and the necessary dosage.health care coordinator will be trained on the importance of a review of psychiatric medications at least every 3 months. The health coordinator will be responsible to make appointments with the prescribing physician for each individual receiving psychiatric medications. the health care coordinator will ensure that the psychiatric medications are reviewed at least every 3 months. A record review was completed on 2/28/17-3/2/17. Any individuals receiving psychiatric medications will have a review of medications every three months. 04/30/2017 Not Implemented
6400.164(b)Individual #1 was administered Ear Drops 6.5% on 8/28/16. The staff administering the medications did not sign off on the medication log. The information specified in subsection (a) shall be logged immediately after each individual's dose of medication. All current employees will be retrained on the PA DPW Medication Administration. Any newly hired staff will be trained on the PA DPW medication Administration. Beth Zeth or Amanda Barnhart will be responsible to schedule the trainings and ensure they are completed properly. Amanda Barnhart, Heath Coordinator, will be responsible to review the MARS weekly. After reviewing the MAR, she will fill out a form identifying any errors and sign/date that the review was completed. Attachment # 4 04/30/2017 Not Implemented
6400.168(a)Staff #3 had a recertification date of 8/30/15 however, the last MAR review was not completed until November of 2015. Staff #3 did not complete medication administration training for 2016. Staff #3 only completd 2 MAR reviews and 1 observation. Staff #3 was passing medications without being recertified. In a home serving eight or fewer individuals, a staff person who has completed and passed the Department's Medications Administration Course is permitted to administer oral, topical and eye and ear drop prescription medications. All current employees will be retrained on the PA DPW Medication Administration. Any newly hired staff will be trained on the PA DPW medication Administration. Beth Zeth or Amanda Barnhart will be responsible to schedule the trainings and ensure they are completed properly. Amanda Barnhart, Heath Coordinator, will be responsible to review the MARS weekly. After reviewing the MAR, she will fill out a form identifying any errors and sign/date that the review was completed. Attachment # 4 04/30/2017 Implemented
6400.181(e)(3)(i)Individual #1's 6/1/16 assessment did not include functional skills.The assessment must include the following information: The individual's current level of performance and progress in the following areas: Acquisition of functional skills. A record review was completed 2/28/17-03/2/17. Assessments were reviewed and updated. (attachment # 27) Program Specialist will be trained on what is included in an assessment The program Specialist will be required to report on all areas of the assessment Compliance specialist will do a record review quarterly. Any information missing from the assessment will be identifies and passed on to the program specialist for corrections. The Compliance specialist will then follow up with the program specialist to ensure that the assessment has been update. The program specialist will then send out updated assessments to the individuals team members. 04/30/2017 Not Implemented
6400.181(e)(12)Individual #1's 6/1/16 assessment did not include recommendations for training, programming, and services. The assessment must include the following information: Recommendations for specific areas of training, programming and services. A record review was completed 2/28/17-03/2/17. Assessments were reviewed and updated. (attachment # 27) Program Specialist will be trained on what is included in an assessment The program Specialist will be required to report on all areas of the assessment Compliance specialist will do a record review quarterly. Any information missing from the assessment will be identifies and passed on to the program specialist for corrections. The Compliance specialist will then follow up with the program specialist to ensure that the assessment has been update. The program specialist will then send out updated assessments to the individuals team members. 04/30/2017 Implemented
6400.181(e)(13)(i)REPEATED VIOLATION - 4/20/2015. Individual #1's 6/1/16 assessment did not include progress over the past year in health.The assessment must include the following information: The individual's progress over the last 365 calendar days and current level in the following areas: Health. Program Specialist will be trained on what is included in an assessment The program Specialist will be required to report on all areas of the assessment Compliance specialist will do a record review quarterly. Any information missing from the assessment will be identifies and passed on to the program specialist for corrections. The Compliance specialist will then follow up with the program specialist to ensure that the assessment has been update. The program specialist will then send out updated assessments to the individuals team members. 04/30/2017 Implemented
6400.181(e)(13)(ii)Individual #1's 6/1/16 assessment did not include progress over the past year in motor and communication skills. The assessment must include the following information: The individual's progress over the last 365 calendar days and current level in the following areas: Motor and communication skills. Program Specialist will be trained on what is included in an assessment The program Specialist will be required to report on all areas of the assessment Compliance specialist will do a record review quarterly. Any information missing from the assessment will be identifies and passed on to the program specialist for corrections. The Compliance specialist will then follow up with the program specialist to ensure that the assessment has been update. The program specialist will then send out updated assessments to the individuals team members. 04/30/2017 Not Implemented
6400.181(e)(13)(iii)REPEATED VIOLATION - 4/20/2015. Individual #1's 6/1/16 assessment did not include progress over the past year in residential living.The assessment must include the following information: The individual's progress over the last 365 calendar days and current level in the following areas: Activities of residential living. Program Specialist will be trained on what is included in an assessment The program Specialist will be required to report on all areas of the assessment Compliance specialist will do a record review quarterly. Any information missing from the assessment will be identifies and passed on to the program specialist for corrections. The Compliance specialist will then follow up with the program specialist to ensure that the assessment has been update. The program specialist will then send out updated assessments to the individuals team members. 04/30/2017 Not Implemented
6400.181(e)(13)(iv)Individual #1's 6/1/16 assessment did not include progress over the past year in personal adjustment.The assessment must include the following information: The individual's progress over the last 365 calendar days and current level in the following areas: Personal adjustment. A record review was completed 2/28/17-03/2/17. Assessments were reviewed and updated. (attachment # 27) Program Specialist will be trained on what is included in an assessment The program Specialist will be required to report on all areas of the assessment Compliance specialist will do a record review quarterly. Any information missing from the assessment will be identifies and passed on to the program specialist for corrections. The Compliance specialist will then follow up with the program specialist to ensure that the assessment has been update. The program specialist will then send out updated assessments to the individuals team members. 04/30/2017 Not Implemented
6400.181(e)(13)(vi)Individual #1's 6/1/16 assessment did not include progress over the past year in recreation.The assessment must include the following information: The individual's progress over the last 365 calendar days and current level in the following areas: Recreation. A record review was completed 2/28/17-03/2/17. Assessments were reviewed and updated. (attachment # 27) Program Specialist will be trained on what is included in an assessment . The program Specialist will be required to report on all areas of the assessment Compliance specialist will do a record review quarterly. Any information missing from the assessment will be identifies and passed on to the program specialist for corrections. The Compliance specialist will then follow up with the program specialist to ensure that the assessment has been update. The program specialist will then send out updated assessments to the individuals team members. 04/30/2017 Implemented
6400.181(e)(13)(vii)REPEATED VIOLATION - 4/20/2015. Individual #1's 6/1/16 assessment did not include progress over the past year in financial independence.The assessment must include the following information: The individual's progress over the last 365 calendar days and current level in the following areas: Financial independence. A record review was completed 2/28/17-03/2/17. Assessments were reviewed and updated. (attachment # 27) Program Specialist will be trained on what is included in an assessment The program Specialist will be required to report on all areas of the assessment Compliance specialist will do a record review quarterly. Any information missing from the assessment will be identifies and passed on to the program specialist for corrections. . The Compliance specialist will then follow up with the program specialist to ensure that the assessment has been update. The program specialist will then send out updated assessments to the individuals team members. 04/30/2017 Implemented
6400.181(e)(13)(ix)Individual #1's 6/1/16 assessment did not include progress over the past year in community integration.The assessment must include the following information: The individual's progress over the last 365 calendar days and current level in the following areas: Community-integration.A record review was completed 2/28/17-03/2/17. Assessments were reviewed and updated. (attachment # 27) Program Specialist will be trained on what is included in an assessment . The program Specialist will be required to report on all areas of the assessment Compliance specialist will do a record review quarterly. Any information missing from the assessment will be identifies and passed on to the program specialist for corrections. The Compliance specialist will then follow up with the program specialist to ensure that the assessment has been update. The program specialist will then send out updated assessments to the individuals team members. 04/30/2017 Not Implemented
6400.181(e)(14)REPEATED VIOLATION - 4/20/2015. Individual #1's 6/1/16 assessment did not include his/her ability to swim.The assessment must include the following information:The individual's progress over the last 365 calendar days and current level in the following areas: The individual's knowledge of water safety and ability to swim. A record review was completed 2/28/17-03/2/17. Assessments were reviewed and updated. (attachment # 27) Program Specialist will be trained on what is included in an assessment The program Specialist will be required to report on all areas of the assessment Compliance specialist will do a record review quarterly. Any information missing from the assessment will be identifies and passed on to the program specialist for corrections. The Compliance specialist will then follow up with the program specialist to ensure that the assessment has been update. The program specialist will then send out updated assessments to the individuals team members. 04/30/2017 Implemented
6400.185(b)Individual #1's Individual Support included an outcome to participate in community activities three times per month and lend a helping hand once per week. This outcome was not implemented. On 8/6/16, Individual #1 withdrew $40 and spent $12.97. The financial log indicated Individual #1 kept the change which totaled $27.03. According to Individual #1's Individual Support Plan, he/she can only handle $20.The ISP shall be implemented as written.All staff who work with individual #1 will be retrained on his ISP. They will also be trained on the importance of ensuring the ISP is implemented as written. Program Specialist will be responsible to provide retraining to all current staff and training to any future new hires. Program Specialist will also be responsible for monitoring the finical log to ensure the Individual #1 does not carry more than suggested in his ISP. Program Specialist will review monthly motes to verify that outcomes are being implemented as written. 04/30/2017 Not Implemented
6400.186(b)REPEATED VIOLATION - 4/20/2015. Individual #1 did not sign or date the 7/8/16 Individual Support Plan review. The program specialist and individual shall sign and date the ISP review signature sheet upon review of the ISP. Program Specialists will be retrained on the isp review and the components Compliance specialist will ensure that all ISP reviews are signed and dated by the individual. Compliance specialist will do a record review quarterly and any unsigned/date ISP reviews will be identifies and brought to the Program Specialists attention. (attachment#22) 04/30/2017 Implemented
6400.186(c)(2)REPEATED VIOLATION - 4/20/2015. Individual #1's 1/7/16, 4/8/16, 7/8/16, and 10/5/16 Individual Support Plan reviews did not include a review of the social, emotional, environmental needs plan. The ISP review must include the following: A review of each section of the ISP specific to the residential home licensed under this chapter. A record review was completed 2/28/17-3/2/17. The ISP reviews have been updated to include a review of the social emotional and environmental needs plan. (attachment#22) The program specialist has scheduled a meeting for the individuals team and will review his updated isp review. The new updated version of the ISP review will be sent to all team members. 04/30/2017 Not Implemented
6400.186(e)An option to decline the Individual Support Plan review documentation was not offered to Individiual #1's plan team members. The program specialist shall notify the plan team members of the option to decline the ISP review documentation. A new declination form for the ISP review has been developed. All individuals team members will be asked to fill out the declination form at each ISP review. (attachment #21) 04/30/2017 Implemented
6400.213(11)Individual #1's 1/5/16 physical exam indicated zoloft was a contraindicated medication. The Individual Support Plan (ISP) does not mention any contraindicated medication. The ISP indicated poisons were to be locked. The 6/1/16 assessment indicated poisons were not to be locked. The ISP indicated Individual #1 should follow a high fiber diet. The 1/5/16 physical exam did not indicate any specific diet. A medical appointment from 12/7/16 indicated Individual #1 needed to increase his/her water intake, limit artificial sweetners, and limit caffiene. Each individual's record must include the following information: Content discrepancy in the ISP, The annual update or revision under § 6400.186. On 3/2/17, A training on content discrepancies between the Individuals records and documents was conducted by Kasey Bradley, Director. Residential Program specialist's and Health coordinators attended the training. Attachment #1. A record review for all residents of CSI was completed 2/28/17-3/2/17. The changes to the assessment, physical, and ISPs are attached Attachment #2. In order to ensure that discrepancies are not found in the future, a new compliance specialist position has been created. Andy Hamilton has been promoted to this position. Andy will do a record review every 6 months on each of the individuals CSI supports. upon completing the record review, Andy will instruct Program specialist or health coordinator on what discrepancies were found. Andy will sign that he completed the record review and date. He will also sign when he informed Program specialist. He will then follow up to make sure that the discrepancies were addressed and were no longer in the individuals records. attachment #3 A letter to individuals Supports coordinator was sent requesting that Zoloft be added to the individuals ISP under contraindicated medications. (attachment # 21) 04/30/2017 Not Implemented
6400.216(a)REPEATED VIOLATION - 4/20/2015. Individual #1's financial log was stored in an unlocked cabinet in the dining room. An individual's records shall be kept locked when unattended. All financial logs are being kept in the locked cabinet along with the MARS and Individual Records. Residential supervisor will be responsible to make sure financial records are kept in the locked area at all times when not in use. 03/08/2017 Implemented
SIN-00105227 Unannounced Monitoring 11/02/2016 Compliant - Finalized
RegulationLIS Non-Compliance AreaCorrection RequiredPlans of CorrectionCorrection DatePOC Status
6400.64(a)On November 2, 2016 DOH and BHSL conducted an onsite investigation to access infection control procedures. DOH found multiple infection control program and practice deficiencies including inadequate infection control practices and inadequate use of standard precautions particularly with the care of a resident who was recently identified as a chronic hepatitis B carrier. Two employees developed acute hepatitis B within a 3 week span in September and October 2016. One resident has been identified as a chronic hepatitis B carrier. Furthermore, 42 of the current 51 staff persons employed by the home had not received the Hepatitis B immunization as of December 19, 2016.Clean and sanitary conditions shall be maintained in the home. Crossroads Services Inc. (CSI) has been working diligently to contain the current cases of Hepatitis B and prevent future infections. CSI met with the Department of Health (DOH) and discussed the dangers of hepatitis B and what their recommendations were. Following the meeting CSI put in place the following plan. All staff who were exposed to the identified carrier were sent for recommended blood testing. The blood testing was covered by CSI. No additional staff are infected as of date. CSI contacted all staff and suggested that they receive the Hepatitis B vaccine. Most staff did comply with the vaccine request. Those staff who did not comply were contacted by the DOH. The DOH had an open clinic on CSI property for staff to walk in and receive the vaccine. Most of CSI staff (past and current) have received the vaccine at this point. Those who have not have refused and will not be getting the vaccine. CSI provided training on Hepatitis B and blood born pathogens as a requirement for all employees. New signs and reminders are posted in the bathrooms and kitchens regarding handwashing. Longer rubber gloves face masks and protective gowns have been put into place when working with the infected individual. A bleach solution, as recommended by the DOH, is now being used in the home and day program for cleaning. We will continue to use safety lancets when testing blood sugar. The individuals in the homes were also counseled on hepatitis b and the importance of proper hygiene practice. Prior to this incident, upon hire, CSI offered all new hires to get the Hepatitis B vaccine. If a new hire refused a declination form was completed. Since this incident, if a new hire refuses the company nurse will meet with staff and educate them on the importance of disease prevention. 02/03/2017 Implemented
SIN-00078321 Renewal 04/20/2015 Compliant - Finalized
RegulationLIS Non-Compliance AreaCorrection RequiredPlans of CorrectionCorrection DatePOC Status
6400.104Individual #1 moved into this home in September of 2014 and the fire notification letter was not updated until April of 2015. The home shall notify the local fire department in writing of the address of the home and the exact location of the bedrooms of individuals who need assistance evacuating in the event of an actual fire. The notification shall be kept current. Program director notified local fire department in writing of the address of the home and exact location of individuals in the home which require assistance evacuating in the event of an actual fire. The HR manager will continue to send updated letters with any new admissions or discharges to the residential facilities. Attachment #11 06/01/2015 Implemented
6400.112(h)The fire drill logs from 3/19/14 to 4/13/15 did not indicate if all individuals met at the meeting place. The logs just indicate where the meeting place is located. Individuals shall evacuate to a designated meeting place outside the building or within the fire safe area during each fire drill.A new fire drill log has been made. There is now an area that asks if all individuals made it to the meeting place. the residential supervisor is responsible to ensure that the fire log is filled out properly and this area is compliant. Attachment #7 06/01/2015 Implemented
6400.141(c)(14)Individual #1's physical exam dated 7/11/14 did not contain emergency information. This space was left blank. Individual #1 is non verbal and uses sign language to communicate. He has a diagnosis of PICA and Asperberger's Syndrome. He has severe behavior issues as well as self injurious behaviors. This information should be captured on the physical. The physical examination shall include: Medical information pertinent to diagnosis and treatment in case of an emergency. The health coordinator will be responsible for ensuring that the physical includes a review of previous medical history. Attachment #6 06/01/2015 Implemented
6400.145(1)The emergency medical plan does not include the hospital or source of health care that will be used in an emergency.The home shall have a written emergency medical plan listing the following: The hospital or source of health care that will be used in an emergency. A new Emergency medical plan for all individuals has been added to their permanent file. The new emergency medical plan now lists the hospital and source of healthcare in the event of an emergency Attachment#4 06/01/2015 Implemented
6400.145(2)The emergency medical plan does not include the method of transportation to be used in case of an emergency.The home shall have a written emergency medical plan listing the following: The method of transportation to be used. A new Emergency medical plan for all individuals has been added to their permanent file. The new emergency medical plan now lists the method of transportation to be used in an emergency Attachment#4 06/01/2015 Implemented
6400.145(3)The emergency medical plan does not include an emergency staffing plan. The home shall have a written emergency medical plan listing the following: An emergency staffing plan.A new Emergency medical plan for all individuals has been added to their permanent file. The new emergency medical plan now lists the plan of what staff are to do in the case of an emergency Attachment#4 06/01/2015 Implemented
6400.151(c)(2)The TB test for Staff #4 was not completed in the regulatory timeframe. She had a TB test completed on 12/9/2012 and not again until 2/22/2015. The physical examination shall include: Tuberculin skin testing by Mantoux method with negative results every 2 years; or, if tuberculin skin test is positive, an initial chest x-ray with results noted. Tuberculin skin testing may be completed and certified in writing by a registered nurse or a licensed practical nurse instead of a licensed physician, licensed physician's assistant or certified nurse practitioner. The HR manager is now responsible to track TB test dates. Hr manager will send a letter out to any employee needing an updated TB test 30 days prior to the date the test is needed. This letter will inform the staff that they must have a TB test performed and read by a specific date. If the employee does not have a TB test He/She will be suspended and subject to termination. Attachment #3 06/01/2015 Implemented
6400.163(c)Individual #1 had a pyschiatric medication review completed on 3/9/2015. The documentation did not include the reason the medication is prescribed. If a medication is prescribed to treat symptoms of a diagnosed psychiatric illness, there shall be a review with documentation by a licensed physician at least every 3 months that includes the reason for prescribing the medication, the need to continue the medication and the necessary dosage.The health care coordinator has been retrained on what is needed for psychiatric medicine reviews. She is now responsible to review the medications and if there is not a diagnosis listed she will contact the prescribing physician and ensure that the diagnosis is added to the medication and notes 06/01/2015 Implemented
6400.164(a)Individual #1 is prescribed Motrin, 200mg, with a directive to take 1 or 2 tabs every 6 hours as needed. There were 4 times in April, 1 time in March, 3 times in February, and 10 times in January (2015) where the medication log did not contain the time of administration or the dosage administered. Staff in the home need to clarify with the presrcibing doctor the amount of tablets to be given, 1 or 2. Individual #1 is also prescribed Tylenol 325mg with a directive to take 1 or 2 tablets every 4-6 hours for pain as needed. The medication was administered on April 21, 2015. There was no time of administration documented. A medication log listing the medications prescribed, dosage, time and date that prescription medications, including insulin, were administered and the name of the person who administered the prescription medication or insulin shall be kept for each individual who does not self-administer medication. All residential staff will be retrained on medication administration. The training will focus on PRNs and the importance of initialing each medication as it is given. Residential supervisor will do daily MAR reviews in order to ensure medications are being documented properly. 06/01/2015 Implemented
6400.181(e)(10)The assessment for Individual #1 did not contain a lifetime medical history.The assessment must include the following information: A lifetime medical history. Program specialist will ensure that the assessment includes a lifetime medical history for each individual. A new template has been made to make sure that all areas of the assessment are included. Attachment#2 06/01/2015 Implemented
6400.181(e)(13)(iii)The assessment for Individual #1 did not include the current level and progress over the last 365 days in activities of residential living. There was no section to address this in the assessment.The assessment must include the following information: The individual's progress over the last 365 calendar days and current level in the following areas: Activities of residential living. The program specialist is responsible to include the last 365 days and current level of functioning in the area of activities of residential living. The new template now includes an area specifically dedicated to the review of the past 365 days of activities of residential living. Attachment #2 06/01/2015 Implemented
6400.181(e)(13)(vii)The assessment for Individual #1 did not include current level or progress over the last 365 days in financial independence. The assessment did not contain a section to review this information. The assessment must include the following information: The individual's progress over the last 365 calendar days and current level in the following areas: Financial independence. The program specialist is responsible to include the last 365 days and current level of functioning in the area of financial Independence. The new template now includes an area specifically dedicated to the review of the past 365 days of individuals financial independence. Attachment #2 06/01/2015 Implemented
6400.181(e)(13)(viii)The assessment for Individual #1 did not include current level or progress over the last 365 days in managing personal property. The assessment did not contain a section to review this information. The assessment must include the following information: The individual's progress over the last 365 calendar days and current level in the following areas: Managing personal property. Program specialist will include a review of the individuals past 365 days and current level in the area or managing personal property. A new section has been added to the assessment to ensure that progress is noted. Attachment #2 06/01/2015 Implemented
6400.181(e)(14)The assessment for Individual #1 did not include his ability to swim.The assessment must include the following information: The individual's knowledge of water safety and ability to swim. Program Specialist will ensure that each assessment will review the progress over the last 365 days and current level of functioning in reference to the individuals knowledge of water safety and ability t0 swim. Attachment #2 06/01/2015 Implemented
6400.186(a)The ISP reviews for Individual #1 are not being completed in the regulatory timeframe. Individual #1 had an ISP review completed on 12/15/14 and not again until 4/12/15. A 15 day grace period is provided however, it was exceeded.The program specialist shall complete an ISP review of the services and expected outcomes in the ISP specific to the residential home licensed under this chapter with the individual every 3 months or more frequently if the individual's needs change which impacts the services as specified in the current ISP. Program director retrained the program specialist on the timeframe expectations. the timeframes will now be met by the program specialist and monitored by the program director. Attachment #13 06/01/2015 Implemented
6400.186(b)The ISP review for Individual #1, dated 12/15/14, was not signed and dated by the program specialist or Individual #1. The program specialist and individual shall sign and date the ISP review signature sheet upon review of the ISP. The program specialist was trained on the proper procedure in completing the ISP review. The program Specialsit is responsible to ensure that the ISP rewiew is signed by the program specialist and the individual. Program director will monitor 06/01/2015 Implemented
6400.213(1)(i)Individual #1's record did not include his eye color, identifying marks, religion, or a dated photo. Each individual's record must include the following information: Personal information including: (i) The name, sex, admission date, birthdate and social security number. (iii) The language or means of communication spoken or understood by the individual and the primary language used in the individual's natural home, if other than English. (ii) The race, height, weight, color of hair, color of eyes and identifying marks.(iv) The religious affiliation. (v) The next of kin. (vi) A current, dated photograph.Program Specialist has updated the cover sheet on the individuals permanent record to include eye color, identifying marks, religion. An updated photo has been placed in all individuals current record. #12 06/01/2015 Implemented
SIN-00059017 Renewal 02/11/2014 Compliant - Finalized
RegulationLIS Non-Compliance AreaCorrection RequiredPlans of CorrectionCorrection DatePOC Status
6400.112(a)Because of staff issues, there was no documentation of fire drills being held the entire licensing year.(a) An unannounced fire drill shall be held at least once a month. Partially Implemented- Adequate Progress A new fire drill book is being completed for the agency that will include our regular company fire drill monthly sheets. This book will replace the book that went missing when our house Program Specialist suddenly left the job. Drills will be scheduled monthly at the home and will be completed by the house Program Specialist and will be reviewed by the Grounds Manager. The book will be kept locked in the Crossroads Services Office, at this point. A copy of the fire drill will be forwarded to the licensing director. 03/31/2014 Implemented
6400.181(e)(13)(vii)Individual #1's assessment did not include his current level or progress in financial independence.(13) The individual's progress over the last 365 calendar days and current level in the following areas: (vii) Financial independence. Partially Implemented- Adequate Progress Crossroads Services did not have a section in its assessment concerning the individuals Financial Independence. This has been added to our assessment for future program evaluations. Individual #1 will be evaluated for financial independence in all future assessments. A copy of the assessment will be sent to the Licensing Director. 03/31/2014 Implemented
SIN-00047034 Renewal 02/25/2013 Compliant - Finalized
RegulationLIS Non-Compliance AreaCorrection RequiredPlans of CorrectionCorrection DatePOC Status
6400.151(a)Staff #4, 5, & 6 did not have a physical examination done prior to or on the date of hire as regulated. Their physicals were completed 20 days after the date of hire.(a) A staff person who comes into direct contact with the individuals or who prepares or serves food, for more than 5 days in a 6-month period, including temporary, substitute and volunteer staff, shall have a physical examination within 12 months prior to employment and every 2 years thereafter. CSI will have any applicant, who is being considered for employment,have a physical done during the interview process. This practice will assure that all employees have aphysical completed prior to the date of hire. 05/27/2013 Implemented
SIN-00262823 Renewal 03/17/2025 Compliant - Finalized
SIN-00220652 Renewal 03/14/2023 Compliant - Finalized
SIN-00201242 Renewal 03/15/2022 Compliant - Finalized
SIN-00148963 Renewal 01/23/2019 Compliant - Finalized
SIN-00141773 Technical Assistance 09/19/2018 Compliant - Finalized